Frequently Asked Questions & Help D2D

Click a question or scroll the page.  All underlined words and phrases are linked to bring you to that place.

• How long is bidding open?
• What information is shown on the auction home page?
• How do I find items of interest to me?
• How do I get back to the previous page?
• How do I see an item’s details?
• Why are some items not available online?
• Do I need to register?
• Do I need a credit/debit card?
• How do I register to bid?
• How do I place a bid?
• Will people be able to see what I bid on?
• What is Buy Now and how do I use it?
• What is Max Bid and how do I use it?
• Can I see the status of my bids?
• What happens after silent bidding closes?
• What happens if I win a bid?
• How do I check out online?
• What if I have more questions?

 

How long is bidding open?

Answer: Silent auction bidding will be available from 9am ET Friday, November 4 until 9pm ET Saturday, November 19. (The auction may be available to view before bidding opens.)

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What information is shown on the auction home page?

Answer: On the auction site home page, you will find the dates that bidding starts ❶ and ends ❷ (or ends and started when the auction is open). You do NOT have to login ❸ to preview the catalog but DO need to login to bid online. See (or click) How do I place a bid? below. Before logging in to bid, you will first need to register ❹ . (See How do I register to bid?)  Clicking My Account ❺ allows you to update your profile information, see your previous bids, or logout. The home page also shows our sponsors at the bottom ❻.

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How do I find items of interest to me?

Answer: There are several ways to find auction items.  Every item is assigned to a “category.”  In the green area at left, you can see a list of all items by clicking All Items ❶ or a more specific list by clicking any of the individual categories ❷  (the categories shown here are subject to change).  The numbers in parentheses show how many items are in each category. You can also enter a word from an item’s name ❸ and then click Search ❹  or filter by various criteria by clicking the green box at right ❺.

You can switch between a grid view (multiple items per line) of the found items or a vertical list view ❻, and determine how many items are displayed at a time ❼.  The grid view has larger photos.  You can navigate among pages by clicking the page number or Previous/Next ❽.

Once you see an item of interest, click anywhere in its area to open it.

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How do I get back to the previous page?

Answer: Your regular browser “Back” button will return you to the previous page.  In most cases, there is NOT an option to “step through” to the next item.

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How do I see an item’s details?

Answer:  When you see an item of interest, click anywhere in its area to open it up. The displayed page contains a lot of information. ❶  item number and name; ❷ auction type (online or live; “live” items will be auctioned “off line” during the gala event); ❸ current (or opening) bid; ❹ number of bids to date; ❺ current high bidder’s “display name;” ❻ Buy Now price (see What is Buy Now and how do I use it?); ❼ estimated market or retail value; ❽  opening bid; ❾  the amount by which each bid must exceed the previous one;  ❿  item-specific closing date and time (most or all items will be the same); ⓫ the item-specific time remaining (again, most or all items will be the same); ⓬ donor of the item (In some cases, a basket may be made up of contributions from multiple donors; in those cases, the donors are listed within the description instead); ⓭ item description; and ⓮ any special notes.

There may be up to three images available ⓯. Click on either of the smaller ones (if they are present) to enlarge it.

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Why are some items not available online?

Answer: This could be for several reasons: (1) the item is not quite ready for release but will be soon; (2) it has been reserved for the live auctioneer activity at the gala and is presented here only as a preview; or (3) has already been acquired by someone who bid the Buy Now (see What is Buy Now and how do I use it?) price.

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Do I need to register?

Answer: You do NOT need to register to browse the catalog. You DO need to register (and log in) to place bids. See or click How do I register to bid? Registering for the auction is separate from registering for the gala event.

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Do I need a credit/debit card?

Answer: No payment information is needed unless you actually WIN a bid. At that point, you have the option of paying with a credit or debit card via PayPal or paying with a credit or debit card, check, or cash at the gala or at the chapter office. (See or click How do I check out online? and What happens if I win a bid?)

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How do I register to bid?

Answer: From the home page, click the Register link in the upper right corner. Enter the requested information (fields marked with a red asterisk are required). If you want to be notified if you get outbid on an item, click one or both of the “receive email” and/or “receive text” checkboxes near the bottom. Click the “I’m not a robot” checkbox, agree to the terms, and click Sign Up.

The purpose of the Bidder Display Name is to define how your bids are identified to others. You can make this be obvious (your real name or commonly-used userid) or put in something only you would likely know (if you don’t want people knowing what you are bidding on!).

Note that this registration is ONLY to bid in the auction. It is completely separate from registering to attend the gala event.

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How do I place a bid?

Answer: Go to the item detail page.  See How do I find an item’s details?  The most important aspects are the field to enter your bid ❶ and the Bid button to click to submit it ❷.

Check the number of prior bids ❸. If this is the first bid, enter a value ❶ AT LEAST as much as the opening bid ❹. If there are prior bids, enter a value ❶ that it is AT LEAST as much as the current bid ❹ PLUS the minimum increment ❺ . In either case, click the Bid button ❷.

To automatically outbid competitors up to a set amount, enter that cap in the Max Bid window and click Max Bid ❼ . (This option only appears after you have made a “regular” bid.) See What is Max Bid and how do I use it? On the other hand, if you want to guarantee that you win this item, just click the Buy Now button ❽.  See What is Buy Now and how do I use it?

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Will people be able to see what I bid on?

Answer: When you bid, your “Bidder Display Name” will be displayed (See How do I register to bid?). What you use for your display name is completely up to you: you can use your own name, random characters, or anything in between. This flexibility allows you to be identified as a bidder or not — it’s up to you.

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What is Buy Now and how do I use it?

Answer: Buy Now is a set bid value, displayed on the item, that makes the bidder the immediate and guaranteed winner.  Bidding on that item stops. Buy Now buttons may be found on most or all item detail pages, but not until the evening of the gala. To Buy Now, simply click the Buy Now button when placing a bid. You will be asked to confirm your bid. The item will be marked as sold.  You still need to go through the checkout process to pay for your purchase.  See (or click) What happens if I win a bid?

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What is Max Bid and how do I use it?

Answer: Max Bid is a feature that will automatically place bids for you, up to a cap that you set. This eliminates the need for you to closely monitor your bids. If you are outbid, the system will calculate the lowest next bid (the current bid plus the minimum increment) and automatically bid that for you, if it is under the maximum you set. Note that if a competitor is also using Max Bid, the “bidding war” may automatically escalate quickly over a few second span! You can update your maximum bids on the item OR on My Account.

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Can I see the status of my bids?

Answer: Yes.  There are two easy ways to see all of your bids: either (1) click on My Account at the top of the page and then choose the My Bids option OR (2) click on the shopping cart icon.  From the page that pops up, clicking a line will take you to the item detail page where you can re-bid if you want to or update your Max Bid.  See also How do I check out online?

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What happens after silent bidding closes?

Answer: Buy Now bids will already be closed.  All other items will be automatically closed at that point. The highest bid by a registered bidder will determine the winner of each item, who will be notified via email.

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What happens if I win a bid?

Answer: Winning bidders will be notified via email. We recommend that you then check out online (see How do I check out online?), but you can also use credit card, debit card, check, or cash either at the gala or later at the Chapter office. You must pay or make alternate arrangements before close-of-business Wednesday, November 30 or risk losing your basket to the next highest bidder. However paid, baskets can be picked up at the gala or at the Chapter office (remember that our office location recently changed!) during the times below. While we can ship most items, you would be responsible for any shipping costs.

Paid baskets not taken from the Gala can be picked up at the Chapter office during the following times or you can call to make an appointment for pickup after 5pm.

  • Monday, Nov 21, 9am – 4:30pm
  • Tuesday, Nov 22, 9am – 3:30pm
  • Monday, Nov 28, 9am – 5pm
  • Tuesday, Nov 29, 9am – 5pm
  • Wednesday, Nov 30, 9am – 5pm

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How do I check out online?

Answer: After you place a Buy Now bid or after an item has been closed and you are the high bidder, that item will be placed automatically in your online shopping cart.  An icon representing that cart is in the top right corner of auction pages. The number of items you have won (not those that you have only bid on, even if you are current high bidder) will be displayed as the value inside the circle of the cart icon.  Click the icon to continue.

A window showing your won bids, current high bids (when the item is still open for bids), and losing bids (that is, bids you have made that have been out-bid) will be shown.  Click the “checkout” icon on any line to see an “invoice.”  Verify the listed information and click on the checkout button at the bottom of the page.  This will bring you to a PayPal screen.  From here, you can either log into PayPal ❶ OR enter a credit or debit card ❷ to pay as a PayPal “guest.”  If you get an error, use the Back button on your browser and try again.  The PayPal screen that you see may be different than the one shown here, although both options (paying by PayPal or a credit/debit card) should be available in all cases.

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What if I have more questions?

If you have questions, call us at 518 399-9151

or email us at auction@sbanys.org

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